Chinese Brand Yuchai 800kw/1000kVA Low Noise Diesel Generator with CE/ISO Approved

• After-sales Service: 1year
• Warranty: 1year
• Type: Self-Starting Diesel Generator
• Model NO.: YC6TH1220-D31
• Installation Method: Fixed
• Stroke: Four Stroke
• Cooling Method: Water Cooling
• Output Type: AC Three Phase
• Speed: Speed
• Conditions of Use: Land Use
• Usage: Common Units, Standby Unit, Emergency Crew
• Landuse Type of Unit: Low Noise Automation Type
• Excitation Mode: AC Rotating Exciter
• Service 1: Provide Installation Service
• Service 2: Provide Maintenance and Emergency Services
• Service 3: Provide Remote Support
• Service 4: EU Certification Standard
• Service 5: Support Customization
• Transport Package: Yes
• Specification: 4350*1800*2500
• Origin: China
• HS Code: 85021310
• Production Capacity: 500units/Month

Product Description

Diesel generator set

YUCHAI Series - YUCHAI brand engine, available with Marathon, Leroy-somer or EVO-TEC alternators

Voltage Optional: 380V/400V/415V/480V(Special voltage can be customized) Frequency: 50Hz

Main power/Optional multi-machine grid connection

 

Company Profile

After Sales Service

No.	Service Type	Service Content	Service Time	Person in charge
1	Pre-sales consultation	Provide product selection suggestions, technical parameter description, solution customization	Customer consultation	Sales manager
2	Contract confirmation	Confirm contract details, including product specifications, price, delivery time, after-sales service terms, etc	Before signing the contract	Sales manager
3	Pre-shipment inspection	Complete inspection of the generator set to ensure that the equipment is intact	1-2 days before delivery	Technical engineer
4	Logistics tracking	Provide logistics information and track the status of cargo transportation	After delivery until arrival	Logistics specialist
5	Arrival acceptance	Assist customers to check goods, check product quantity, specifications and appearance	When the goods arrive	Technical engineer
6	Installation and debugging	Provide on-site installation guidance, equipment commissioning and trial operation	1-3 days after arrival	Technical engineer
7	Operation training	Train customers on equipment operation, maintenance and safety precautions	After installation and commissioning	Technical engineer
8	Warranty service	Provide 1-2 years of free maintenance service, free repair or replacement parts during the warranty period	After the equipment is put into use	After-sales engineer
9	Regular inspection	Perform device inspection every six months or a year to check device running status	As stipulated in the contract	After-sales engineer
10	Remote support	Provide 7x24 hours phone, email or remote video technical support	Customer demand time	Technical support
11	Field maintenance	If the equipment fails, provide on-site repair service within 48 hours	After customer repair	After-sales engineer
12	Spare parts supply	Provide original spare parts to ensure quick replacement	Customer demand time	After-sales engineer
13	Maintenance	Provide regular maintenance services, including oil changes, filters, etc	As stipulated in the contract	After-sales engineer
14	Technology upgrading	Provides software or hardware upgrade services	Customer demand time	Technical engineer
15	Customer return visit	Visit customers regularly to understand equipment usage and collect feedback	Quarterly	Customer service specialist
16	Extended warranty service	Extended warranty service, customers can choose to extend the warranty period	Before the end of the warranty	Sales manager
17	Emergency rescue	Provide emergency troubleshooting services to ensure fast response	When the customer needs urgent	After-sales engineer
18	Satisfaction survey	Conduct regular customer satisfaction survey and collect improvement suggestions	Semiannually	Customer service specialist