| After-sales Service: | 1 Year |
|---|---|
| Warranty: | 1 Year |
| Type: | Self-Starting Diesel Generator |
Suppliers with verified business licenses
| No. | Service Type | Service Content | Service Time | Person in charge |
| 1 | Pre-sales consultation | Provide product selection suggestions, technical parameter description, solution customization | Customer consultation | Sales manager |
| 2 | Contract confirmation | Confirm contract details, including product specifications, price, delivery time, after-sales service terms, etc | Before signing the contract | Sales manager |
| 3 | Pre-shipment inspection | Complete inspection of the generator set to ensure that the equipment is intact | 1-2 days before delivery | Technical engineer |
| 4 | Logistics tracking | Provide logistics information and track the status of cargo transportation | After delivery until arrival | Logistics specialist |
| 5 | Arrival acceptance | Assist customers to check goods, check product quantity, specifications and appearance | When the goods arrive | Technical engineer |
| 6 | Installation and debugging | Provide on-site installation guidance, equipment commissioning and trial operation | 1-3 days after arrival | Technical engineer |
| 7 | Operation training | Train customers on equipment operation, maintenance and safety precautions | After installation and commissioning | Technical engineer |
| 8 | Warranty service | Provide 1-2 years of free maintenance service, free repair or replacement parts during the warranty period | After the equipment is put into use | After-sales engineer |
| 9 | Regular inspection | Perform device inspection every six months or a year to check device running status | As stipulated in the contract | After-sales engineer |
| 10 | Remote support | Provide 7x24 hours phone, email or remote video technical support | Customer demand time | Technical support |
| 11 | Field maintenance | If the equipment fails, provide on-site repair service within 48 hours | After customer repair | After-sales engineer |
| 12 | Spare parts supply | Provide original spare parts to ensure quick replacement | Customer demand time | After-sales engineer |
| 13 | Maintenance | Provide regular maintenance services, including oil changes, filters, etc | As stipulated in the contract | After-sales engineer |
| 14 | Technology upgrading | Provides software or hardware upgrade services | Customer demand time | Technical engineer |
| 15 | Customer return visit | Visit customers regularly to understand equipment usage and collect feedback | Quarterly | Customer service specialist |
| 16 | Extended warranty service | Extended warranty service, customers can choose to extend the warranty period | Before the end of the warranty | Sales manager |
| 17 | Emergency rescue | Provide emergency troubleshooting services to ensure fast response | When the customer needs urgent | After-sales engineer |
| 18 | Satisfaction survey | Conduct regular customer satisfaction survey and collect improvement suggestions | Semiannually | Customer service specialist |
1.logo customization (Minimum order quantity: 1 unit)
2.Customized outer packaging (minimum order quantity: 1 unit)
| FAQ |
| Any advantages/details about your production? |
| 1. Ten years dedicated in diesel generator with rich experience. |
| 2. 7-15days quick delivery, annual output 30,000sets. |
| 3. Competitive price, huge material/parts sourcing, large scale production. |
| 4. Lower noise 70-73db at 7m, super silent as 60-65db at 7m. |
| 5. Spare parts and consumable service available. |
| 6. One-year or 1000 hours running warranty. |
| 7. Customized & OEM available. |
| 8. One-stop and 7x24 service. |
| 9. Excellent technical support and service. |
| How about the warranty period? |
| Quality Warranty is according to our standard conditions: 12 months from BL date or 1,000 running hours, whichever comes first. |
| How about your production capacity? |
| The company owns more than 230 production equipment, covers an area ofmore than 60 acres, workshop30,000 square meters andoffice building covers an area of2000 square meters. In addition, the annual production capacity of 30000diesel engines and 6000 generator sets. |
| How about your delivery? |
| Company can guarantee the 7-15 days delivery time. At the same time, thecompany equips with a professional container packingteam, which can provide professional, fast and safe packing services. |
| Where is your loading port? |
| Tianjin Port or others. |
| What are your payment terms? |
| 30% TT should be paid as a deposit, and 70%TT before loading and transportation. |
| Can customers have their own brand names? |
| Based on your brand authorization, we can become your OEM manufacturer. |
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