| After-sales Service: | 1 Year |
|---|---|
| Warranty: | 1 Year |
| Output Type: | AC Three Phase |
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TCG2032 Series - The use of German MWM brand engine
Voltage: 400V(10.5kV or special voltages can be customized) Frequency:50Hz
Multiple machines can be connected to the grid
| TCG2032 | ||||||||||
| 50Hz Technical support | ||||||||||
| Type of gas engine | TCG2032 | V12 | V16 | TCG2032BV16 | ||||||
| Bore/stroke | mm | 260/320 | 260/320 | 260/320 | ||||||
| Displacement | dm³ | 203.9 | 271.8 | 271.8 | ||||||
| Speed | min | 1,000 | 1,000 | 1,000 | ||||||
| Mean piston speed | m/s | 10.7 | 10.7 | 10.7 | ||||||
| Lengthy | mm | 7,860 | 9,271 | 9,272 | ||||||
| Width | mm | 2,660 | 2,790 | 2,790 | ||||||
| Height | mm | 3,390 | 3,390 | 3,390 | ||||||
| Dry weight genset | kg | 43,100 | 51,200 | 51,400 | ||||||
| Natural gas applications | ||||||||||
| NOx≤500 mg/Nm³ | ||||||||||
| Type of gas engine | TCG2032 | V12 | V16 | TCG2032BV16 | ||||||
| Configuration | R5 | R5 | R5 | |||||||
| Electrical power | kW | 3,333 | 4300.0 | 4,500 | ||||||
| Mean effective pressure | bar | 20.0 | 19.4 | 20.3 | ||||||
| Thermal output | ±8% | kW | 2,862 | 3698.0 | 3,668 | |||||
| Electrical efficiency | % | 43.9 | 44.1 | 44.6 | ||||||
| Thermal efficiency | % | 42.6 | 42.7 | 43.1 | ||||||
| Total efficiency | % | 86.5 | 86.8 | 87.7 | ||||||
| Biogas applications | ||||||||||
| NOx≤500 mg/Nm³ | Minimum calorific value Hu=5.0kWh/Nm³ | |||||||||
| Exhaust biogas(65%CH4/35%CO2) | ||||||||||
| Biogas(60%CH4/32%CO2 ,The rest is N2) | ||||||||||
| Landfill gas(50%CH4/27%CO2,The rest is N2) | ||||||||||
| Type of gas engine | TCG2032 | V16 | ||||||||
| Configuration | X6 | |||||||||
| Electrical power | kW | 3,770 | ||||||||
| Mean effective pressure | bar | 17.0 | ||||||||
| Thermal output | ±8% | kW | 3,196 | |||||||
| Electrical efficiency | % | 43.0 | ||||||||
| Thermal efficiency | % | 41.9 | ||||||||
| Total efficiency | % | 84.9 | ||||||||
| 1)This is the transport size of the generator set,and separately installed components must also be taken into account. | 4) The combustion exhaust of natural gas is cooled to 120°c, and the combustion exhaust of biogas cool to 180°c. | 7)Operation data of special gas or two gas mixture can be provided on request.The values given in the above | ||||||||
| 2)N0<500mg/Nm³; 5%O2 content of dry flue gas. | 5}R= Fast response model. Focus on high integrated energy efficiency. | data table are for reference only and are not binding. Please refer to the information in the quotation. | ||||||||
| 3) According to ISO 3046-1, for 50Hz equipment,the condition is U=llkv cosphi=1.0, and the lowest methane value of natural gas is MN70. | 6)X= biogas model. Focus on biogas operation. | |||||||||
| No. | Service Type | Service Content | Service Time | Person in charge |
| 1 | Pre-sales consultation | Provide product selection suggestions, technical parameter description, solution customization | Customer consultation | Sales manager |
| 2 | Contract confirmation | Confirm contract details, including product specifications, price, delivery time, after-sales service terms, etc | Before signing the contract | Sales manager |
| 3 | Pre-shipment inspection | Complete inspection of the generator set to ensure that the equipment is intact | 1-2 days before delivery | Technical engineer |
| 4 | Logistics tracking | Provide logistics information and track the status of cargo transportation | After delivery until arrival | Logistics specialist |
| 5 | Arrival acceptance | Assist customers to check goods, check product quantity, specifications and appearance | When the goods arrive | Technical engineer |
| 6 | Installation and debugging | Provide on-site installation guidance, equipment commissioning and trial operation | 1-3 days after arrival | Technical engineer |
| 7 | Operation training | Train customers on equipment operation, maintenance and safety precautions | After installation and commissioning | Technical engineer |
| 8 | Warranty service | Provide 1-2 years of free maintenance service, free repair or replacement parts during the warranty period | After the equipment is put into use | After-sales engineer |
| 9 | Regular inspection | Perform device inspection every six months or a year to check device running status | As stipulated in the contract | After-sales engineer |
| 10 | Remote support | Provide 7x24 hours phone, email or remote video technical support | Customer demand time | Technical support |
| 11 | Field maintenance | If the equipment fails, provide on-site repair service within 48 hours | After customer repair | After-sales engineer |
| 12 | Spare parts supply | Provide original spare parts to ensure quick replacement | Customer demand time | After-sales engineer |
| 13 | Maintenance | Provide regular maintenance services, including oil changes, filters, etc | As stipulated in the contract | After-sales engineer |
| 14 | Technology upgrading | Provides software or hardware upgrade services | Customer demand time | Technical engineer |
| 15 | Customer return visit | Visit customers regularly to understand equipment usage and collect feedback | Quarterly | Customer service specialist |
| 16 | Extended warranty service | Extended warranty service, customers can choose to extend the warranty period | Before the end of the warranty | Sales manager |
| 17 | Emergency rescue | Provide emergency troubleshooting services to ensure fast response | When the customer needs urgent | After-sales engineer |
| 18 | Satisfaction survey | Conduct regular customer satisfaction survey and collect improvement suggestions | Semiannually | Customer service specialist |
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